Our Interactive Voice Response (IVR) platform has the following features:

o Utilises Premium Rate 190, Local Call 1300 or Free Call 1800 numbers.

o IVR plays a recorded message to the caller.

o In excess of 10,000 calls per hour can be answered.

o Automated Random Draw system authorised by Dept Gaming & Racing

o A Remote Update facility allows instant updating of the recorded message from any telephone.

o A Record Caller facility can record and store messages left by callers.

o A Remote Retrieval facility allows for the retrieval of caller messages from a remote phone.

o Transfer of calls to a live operator.

o A dial option can allow the caller to register data for remote collection.

o Caller’s phone number (CLI) can be used to determine which message to play.

o The caller can access multiple menu options using keypad.

o Comprehensive reporting and call statistics available on-line.

o Origin of call information also available.

o High Volume outbound automated outbound calls.

o Caller can have credit card purchase instantly validated.